FAQ

How do I order?

 

The easiest way is right here on our website. You can pay via debit or credit card using our secure server, via telephone (0845 257 3096) or using a cheque/postal order by post.

 

How do I pay?

 

Select 'Checkout' at the top of the screen and enter the required details. Then follow the 'NEXT' prompts at the bottom of each checkout page until you reach the payment option screen where you can choose

• Payment using debit/credit card using our secure server
• Telephone Ordering
• Postal Payment

 

 

Is my card data secure?

 

Absolutely. We use state of the art encryption on our secure servers to ensure every customers card details are protected. To verify our security certificate customers can click on the padlock that appears next to the address bar at the top of secure pages (pages that ask for personal data or credit card information).

 

 

How long does delivery take?

 

It will depend on the item ordered. Generally speaking the larger the item the longer the delivery. Most toys are delivered next day via Interlink Express, whereas furniture may take slightly longer (7-10 days). Our customer service department can provide delivery forecast and tracking information for all orders. Please do not hesitate to contact us on 0845 257 3096 or customerservice@monkeyshine.co.uk where we will be able to give you full details about your order.

 

 

Which couriers do you use?

 

The vast majority of our products ship via Interlink Express which  ensures a quality and traceable service. The system also allows customers to receive delivery information via mobile phone text message or e-mail and adjust their delivery to meet their requirements. For larger items we use a variety of methods but will always ensure the customer is contacted prior to the item being delivered.

We also have contracts with a number of other household name couriers including FedEx, UPS, AMTRAK and ParcelForce to assist durring busy periods.

 

 

It's been 7 days and I haven't received my purchase, what do I do?

 

Call Customer Services on 0845 257 3096 and one of our Customer Service staff will be happy to help.

 

 

What is your returns policy?

 

Should you find your item damaged in any way upon delivery we will arrange and pay for collection and deliver a replacement at the same time. To arrange a damage return please contact customer services on 0845 257 3096.

Should you wish to return your purchase for any other reason call our helpful team on 0845 257 3096 for further instructions.